AI-Improved User Documentation:
Smart Docs That Think. Customers That Act.
Your Documentation is Full of Steps - But Where's the Strategy?
Your customers have access to all the “how-to” steps they could want — but they still ask:- Why should I take this step?
- When should I use this feature?
- How does this fit into my business goals?The result?
- Slower onboarding and adoption
- Overloaded support teams
- Underutilized features and lost upsell opportunities
Our Solution: AI-Ready, Strategic Documentation
At Pluuma Docs, we transform your existing documentation into goal-driven, AI-ready knowledge systems that connect every click to a business outcome — so customers not only know what to do, but why it matters.This brings a lot of value for you.Strategic Scenarios: Show customers how each feature drives real business outcomes
AI-Powered Access: AI-powered search delivers instant, relevant answers
Continuous Updates: Modular, Markdown + Git-based structure that stays in sync with your product
Our high-level three-step process to turn instructions into insights
01. Insight Audit
We review your knowledge base, guides, and support tickets to find where customers get lost in information overload or lack context.
02. Strategic Content Upgrade
We rewrite procedural guides into scenario-based playbooks with fintech-specific use cases, decision flows, and ROI-driven examples. Structured in Markdown + Git for seamless updates.
03. AI Integration
We tag and format content for AI ingestion, then connect your Knowledge Base to AI-powered search or chatbot tools so customers get fast, contextual, and actionable answers.
Why Our Process Works
Smarter Docs: Users understand the why and how behind features
Faster Answers: AI reduces repetitive support requests
Better Adoption: Customers apply features to their business strategies from Day 1
Zero Extra Headcount: We handle everything from rewrite to AI integration
Why trust us
Writers by heart, software engineers by experience.
Pluuma Docs is a tech writing service provider for rapidly growing fintech software brands.Founded in January 2022 in Borongan City, Philippines, Pluuma Docs started as a technical writing service provider with roots in the software engineering space for Japanese software.Our foundation in precision and clarity quickly led us to serve an enterprise IoT platform from Day 1.Over time, we transitioned from IoT to specialize in B2B fintech platforms.In fintech, clarity isn’t just convenience — it’s critical for ensuring safe and compliant financial transactions. The stakes are higher:- Complex regulations like PSD2, KYC, and AML
- High-value transactions requiring airtight processes
- Global user bases needing both trust and usabilityWe apply our proven documentation discipline to help customers navigate, understand, and act confidently in high-trust environments.Now, Pluuma Docs is no longer just about technical writing — we build AI-amplified, outcome-focused product knowledge ecosystems that helps your customers act with confidence.
What we offer
Simplify complexity with our expert technical writing services
01. User Manuals & Guides
Ensure your users can effortlessly navigate and utilize your software. Our detailed user manuals and guides turn complexity into clarity, reducing support requests and enhancing user satisfaction.
02. Building Knowledge Bases
Create a repository of how-to articles, FAQs, and troubleshooting guides that your users can rely on. We guide in creating a content structure based on what you have to provide quick solutions, and improve user experience.
03. AI Integration
We create a continuous learning loop composed of content restructuring, knowledge enrichment, AI training and configuration to create a powerful tool that decrease support ticket volumes.
Our Process
We think long-term.
We stay until you win.
01.
Tech & Team Integration
Within 60 days or less, we deeply understand your software product and business while taking off the documentation load for you to focus on developing your software.
02.
Create big wins w/ small increments
From 90 days to 180 days, we focus on improving your workflow and integrating new doc templates/strategies based on your needs.
03.
Maintain your Momentum
180 days and beyond, your organization now has the solid building blocks to handle heavy documentation load as you continue to level up! Have experts like us handle this for you as you upgrade your software product.
Our tech Stack
Docs As Code Philosophy
With our battle-tested strategies, we use these tools to become the go-to partner of global software organizations that overcome the documentation overload. We focus on clients that value information security and the output's ease of access the most.
| Text Authoring | Quality Control | AI Integration |
|---|---|---|
| ✔️DITA ✔️Markdown ✔️Writing tools | ✔️Software Standards ✔️Writing Standards | ✔️DocsBot ✔️Document360 AI ✔️custom LLMs |
Ready to Turn Your Documentation Into Your Most Powerful Growth Tool?
Contact us today to schedule a consultation and see how our expertise and solutions can benefit your B2B SaaS brand.Let’s create documentation that thinks — so your customers can act.
Less workload, loyal customers and more progress for you.See you on the other side.
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