Pluuma Docs
Unlock Clear Communication with Top-Tier Technical Writing for B2B SaaS Brands
Are you a B2B SaaS brand in a complex or heavily regulated sector struggling to keep revenue due to users not being able use your product effectively?In the fast-paced and highly competitive world of B2B SaaS, clear and concise communication is key in your product knowledge ecosystem. It is the ever-green representation of what your SaaS stands for.They will make or break your SaaS brand.If your user docs do not reflect the value of your software solution and your expertise, you are one paragraph away for your client to replace you with a competitor.We don't want that. A lot is on the line.We rally behind you. We go to war with you.
Whether you are a...✔️start-up that wants a proven user doc process to build from for your software✔️an established SaaS brand looking for strategies to optimize your user docs content and infrastructure✔️an organization with multiple SaaS products that needs a helping hand in creating a seamless user doc flow across your product lines
We got your back. 💪😄Let us handle your complex user documentation while you continue building the next big thing.
WHAT WE DO
We bridge the knowledge gap between you and your users
Pluuma Docs is a boutique tech writing agency that focuses on creating and improving the user software documentation content and infrastructure of B2B software brands.
Who we are
Writers by heart, software engineers by experience.
Pluuma Docs was founded on January 2022 in Borongan City, Philippines by a Filipina ex-software engineer, April Padrigano. Amidst the difficult conditions living in one of the poorest provinces in the country, our excellence led us to the global stage since Day 1 when we helped a major IoT brand in transforming their user documentation. From such humble beginnings, we continue to help global brands that solve the world's biggest problems.What sets us apart from the rest of the tech writers you'll find in the market is the solid experience of being in the trenches building and managing systems and software.Because of that, we can easily navigate through your tech stacks and help you with our services. This helps us to write and maintaining complex user software docs for the SaaS companies of today and the future.
What we offer
Simplify complexity with our expert technical writing services
User Manuals and Guides
Ensure your users can effortlessly navigate and utilize your software. Our detailed user manuals and guides turn complexity into clarity, reducing support requests and enhancing user satisfaction.
Knowledge Base and Help Center Articles
Create a repository of how-to articles, FAQs, and troubleshooting guides that your users can rely on. Our content is designed to provide quick solutions, improve user experience, and decrease support ticket volumes.
Consulting Services
Whether you are looking for an in-depth audit of your user guide and help center ecosystem, or strategies on what kind of content to add for your users to stay engaged with your product, the solutions we have will position you to win.
Our Process
We think long-term.
We stay until you win.
01.
Tech & Team Integration
Within 60 days or less, we deeply understand your software product and business while taking off the documentation load for you to focus on developing your software.
02.
Create big wins w/ small increments
From 90 days to 180 days, we focus on improving your workflow and integrating new doc templates/strategies based on your needs.
03.
Maintain your Momentum
180 days and beyond, your organization now has the solid building blocks to handle heavy documentation load as you continue to level up! Have experts like us handle this for you as you upgrade your software product.
Our tech Stack
Docs As Code Philosophy
With our battle-tested strategies, we use these tools to become the go-to partner of global software organizations that overcome the documentation overload. We focus on clients that value information security and the output's ease of access the most.
| Text Authoring | Quality Control | Source Control | Publishing |
|---|---|---|---|
| ✔️DITA ✔️Markdown ✔️Writing tools | ✔️Software Standards ✔️Writing Standards | ✔️Git | ✔️Various formats |
Industries we have served
We only work with the BOLD and BIG DREAMERS.
Internet of Things (IoT)
01
Global B2B SaaS brand
FinTech
02
Global B2B SaaS brands
How we transform Software Companies
Case Study 1
Customized User Profiling of Software Guides
From having to maintain two client-facing software guides that have audience-specific content, we created a one-reference system so it's easier to apply similar changes while retaining the different documents' unique contents. Thus, reducing the time and effort complexity over time for maintenance.
Scalability
Time-saving
Effort-saving
Case Study 2
Product Testing Setup Manual
From scattered information in setting up a Raspberry Pi network topology for an IoT geospatial software, Pluuma Docs created an internal user guide that walks the software testers through the journey of assembling and connecting the hardware devices and client's software. Complementary FAQs were also added for resolving common issues encountered upon set-up. This led to hidden software bugs being found before software release and scalability of training more staff to help with testing.
Technical Expertise
Improved software quality
Ease of staff training
Case Study 3
Software Guide Maintenance for Organization in Compliance-heavy Sector
In a span of six months, Pluuma Docs rebuilt the entire software user guide documentation while still adhering to industry regulations, helping them increase their monthly transactions by up to 4x.
Regulatory compliant
Team collaboration
Technical Expertise
*Names and specifics have been removed due to client security and privacy.
Pluuma Docs helps fast-paced B2B SaaS companies improve their user software documentation content and infrastructure.We know what works and what do not.You already built a great solution that solves big problems.Now, let's help you keep your users forever.
Ready to Elevate Your Documentation?
Contact us today to schedule a consultation and see how our expertise and solutions can benefit your B2B SaaS brand.Less workload, loyal customers and more progress for you.See you on the other side.
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